Program Manager – Ref # LAC-CD

Job Description

• Job Title: Program Manager – Ref # LAC-CD
• Location: Toronto, Ontario
• Job Type: Full-time, Permanent
• Wage/Salary: Competitive compensation and benefits
• Reports To: Executive Director
• Number of Vacancies: 1

The Career Foundation is currently seeking a full-time Program Manager on behalf of one of our employer partners who is a non-profit community mental health and addictions supportive housing provider. The Employer was founded more than 40 years ago, to provide quality affordable supportive housing and support services to persons with mental health and addiction issues in Toronto. They are proud to support over 400 individuals on their recovery journey, with a housing stock of over 350 units across the city.

We are recruiting for a Program Manager to oversee two of our 24-hour, high support, supportive housing sites, one of which is a Managed Alcohol Program. The Program Manager is responsible for the daily operation of the program, the administration, coordination and delivery of service provision for the programs consistent with the mission, values, policies and procedures of Regeneration Community Services (RCS), as well as government legislation/regulations. Program Managers are responsible for oversight of all program staff. They oversee on-site service delivery and facilitate coordination of external support services to client-members living in the program. Program Managers establish and maintain effective client-member, staff, student, volunteer, and community relations to meet the varied needs of the program’s clients, including staff recruitment and supervision, budget administration, property management, community networking and managing client-member intake and program statistics. Program Managers undertake these responsibilities working in partnership with RCS staff and client-members. RCS is a unionized environment.

Responsibilities:

• Ensure systems are in place to respond to client-member input/feedback regarding service delivery and to promote client-member participation and a working partnership in the operation of all programs.
• Ensure the implementation and management of RCS policies and procedures and program mandate into operational design and service delivery, and to inform the Executive Director of any changes or action required.
• Ensure program and client-member service compliance with relevant legislation and funder/Ministry expectations and guidelines.
• Ensure that the day-to-day programs are maintained and monitored, consulting regularly with the Executive Director. Involve other relevant staff and client-members at RCS, as needed, to resolve program problems and support appropriate implementation of established practices.
• Monitor and evaluate program service delivery model and operational procedures, as well as program expansion/redirection, on an ongoing basis.
• Respond to related issues within the program in a timely manner using sound judgement.
• Assist and support staff in crisis intervention and follow-up.
• Coordinate the intake and application process.
• Schedule and participate in a rotational on-call for after-hours program emergency response.
• Other duties, as assigned.

 Agency Responsibilities:

• To be aware of and adhere to agency policies and procedures found in the Employment Policies & Procedures Manual.
• Work within the standards outlined in RCS Employment Policies & Procedures Manual.
• Reflect the philosophy of the organization and to follow all policies and procedures.
• Adhere to provincial and RCS privacy and confidentiality guidelines.
• To ensure that relevant and accurate information is maintained and disseminated as required such as employee expense sheets, time sheets and time off requests.
• To accurately adhere to the agency data reporting requirements.
• To participate on agency committees.
• To participate in agency special events.
• Engage in own supervision in accordance with established procedures. This includes participating in regular appraisals of job performance and completing a yearly goal plan.
• To engage in ongoing professional development.

 Qualifications:

• A degree/diploma in the health or social sciences, preferably related to services for individuals with mental health and addiction issues. Educational qualifications in the field of social work, psychology, psychosocial rehabilitation, and/or occupational therapy are an asset.
• Minimum three years’ supervisory experience. Minimum five years working within the field of community mental health and/or addictions services.
• Demonstrated leadership skills including team building, supportive supervision, and leading change. Experience operating within the context of a team.
• Skills related to developing effective relationships with external agencies, stakeholders and community.
• Understanding of the link between systemic discrimination and mental health using an anti-discrimination/anti-oppression framework.
• Sensitivity to the stigma, marginalization, and poverty experienced by many client-members. Ability to interact with client-members in a positive and supportive manner while respecting their autonomy and individuality.
• Understanding of Recovery Principles. Strong counseling and crisis prevention/intervention skills.
• Trauma informed is an asset.
• Knowledge of available community and mental health resources that would support the recovery process in the City of Toronto.
• Group facilitation skills are an asset.
• Experience working with unions would be considered an asset.
• Strong written and verbal skills.
• Computer competent and literate (word-processing, email, internet, computer-based case management software).
• Personal characteristics of flexibility, resourcefulness, creativity, independence, sensitivity, persistence and commitment are necessary.
• Sound judgment and decision-making, organizational, time management, analytical and communication skills.

Additional Requirements & Information

This job posting is intended to reflect the general duties of the position and suggest the general level of skill and complexity. There may be additional duties related to specific RCS sites and programs that will be outlined by the successful candidate’s supervisor.

Given the unique nature of our work environment and the complex individuals we serve, all RCS employees are expected to comply with all RCS policies and procedures, and the Occupational Health and Safety Act, R.S.O. 1990, c. O.1.

 Job offers are conditional upon:

• Proof of identity;
• Proof of eligibility to legally work in Canada;
• Submission of a satisfactory Vulnerable Sector Screening, at the successful candidate’s expense, which indicates that you are suitable for employment with RCS and meet RCS’s safety requirements; and
• Positive reference checks satisfactory to RCS.

Note to External Candidates

As part of our hiring practices we encourage and particularly welcome applications from traditionally marginalized communities. This includes, but is not limited to: consumers/survivors; members of racialized communities; Indigenous, First Nations and Métis individuals; members of the LGBTQ2+ community; and individuals with disabilities.

RCS is committed to providing accommodations for applicants with disabilities in all stages of the recruitment and hiring processes, and throughout employment. If you require an accommodation, please bring this to our attention and we will work with you to meet your needs.