Collections Assistant – Full Time- Temporary – Richmond BC

  • Customer Service
  • Full time
  • 3 years ago
  • Canada

Job Information

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    Shift Round
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    No. of Openings 8 openings
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    Job Level : Student
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    Job Experience : Fresh
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    Job Qualifications Bachelor

Job Description

This is a Temporary 12 Month Contract  with the possibility of extension working Full Time (37.5 hours per week). Thisrole is suitable for an individual with a flexible schedule, the successful candidate will be required to be available Monday – Sunday, working 5 days per week at 7.5 hours/day.  

In this role you will:

Welcomes customers upon arrival making them feel safe

  • Reviews all necessary paperwork is complete and accurate and engages customer privately to verify information
  • Ensures a safe, comfortable, efficient and personalized experience with specimen collection
  • Prepares specimens and packages accurately for transport per assigned procedures and protocols
  • Keeps work area well organized and maintains a professional work environment
  • Prioritizes safety by demonstrating appropriate infection control, equipment maintenance and quality control, etc. per assigned procedures and protocols
  • Ensures high quality assurance and regulatory compliance by abiding with assigned procedures and protocols
  • Represents LifeLabs in a professional and positive manner
  • Performs other duties as required

The right person for this role will have:

Strong sense of initiative, accountability, and a positive “can-do” attitude

  • Excellent communication and interpersonal skills
  • Excels in attention to detail and meeting customer expectations
  • Ability to work independently and as part of a team
  • Caring, customer first, agility and teamwork are in your DNA
  • Well versed with LifeLabs communications channels and stays current with any news and updates
  • Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee; understands customers’ expectations evolve and we must adapt to deliver
  • Enjoys caring for people, ensuring they feel valued and has the best experience possible
  • Appreciates the importance of safety, privacy and security and ensures customers feel confident and safe
  • A calm and measured approach to problems as they arrive with a problem-solving mind-set ensures the issues are acknowledged, addressed and followed up with
  • Embraces problems with a positive can-do attitude and calm and measured approach striving to solve and continuously improve

  • Requirements for this role:

    High School Diploma or equivalent, including post-secondary science or medical terminology

  • Successful completion of a health care related program or equivalent experience is preferred
  • Proficient data entry skills
  • 2 years in a health care environment preferred
  • Valid Driver’s License (Class 5 in BC), clean driving record and access to a vehicle is an asset

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