Collections Assistant – Full Time- Temporary – Richmond BC

Job Description

This is a Temporary 12 Month Contract  with the possibility of extension working Full Time (37.5 hours per week). Thisrole is suitable for an individual with a flexible schedule, the successful candidate will be required to be available Monday – Sunday, working 5 days per week at 7.5 hours/day.  

In this role you will:

Welcomes customers upon arrival making them feel safe

• Reviews all necessary paperwork is complete and accurate and engages customer privately to verify information
• Ensures a safe, comfortable, efficient and personalized experience with specimen collection
• Prepares specimens and packages accurately for transport per assigned procedures and protocols
• Keeps work area well organized and maintains a professional work environment
• Prioritizes safety by demonstrating appropriate infection control, equipment maintenance and quality control, etc. per assigned procedures and protocols
• Ensures high quality assurance and regulatory compliance by abiding with assigned procedures and protocols
• Represents LifeLabs in a professional and positive manner
• Performs other duties as required

The right person for this role will have:

Strong sense of initiative, accountability, and a positive “can-do” attitude

• Excellent communication and interpersonal skills
• Excels in attention to detail and meeting customer expectations
• Ability to work independently and as part of a team
• Caring, customer first, agility and teamwork are in your DNA
• Well versed with LifeLabs communications channels and stays current with any news and updates
• Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee; understands customers’ expectations evolve and we must adapt to deliver
• Enjoys caring for people, ensuring they feel valued and has the best experience possible
• Appreciates the importance of safety, privacy and security and ensures customers feel confident and safe
• A calm and measured approach to problems as they arrive with a problem-solving mind-set ensures the issues are acknowledged, addressed and followed up with
• Embraces problems with a positive can-do attitude and calm and measured approach striving to solve and continuously improve
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  Requirements for this role:

  High School Diploma or equivalent, including post-secondary science or medical terminology

• Successful completion of a health care related program or equivalent experience is preferred
• Proficient data entry skills
• 2 years in a health care environment preferred
• Valid Driver’s License (Class 5 in BC), clean driving record and access to a vehicle is an asset