Security Guard (Concierge)

Job Description

The job duties listed are typical examples of the work performed by positions in this job

classification. Not all duties assigned to every position are included, nor is it expected that all

positions will be assigned every duty.

 Identifies and clarifies residents’ needs and desires, answers questions, gives

directions and instructions

 Ability to remain calm under pressure and act quickly.

 Manages and screens messages

 Schedules access for authorized vendors to provide services within units

 Maintains guest privacy and organization reputation by keeping information

confidential

 Updates job knowledge by participating in educational opportunities, maintaining personal networks

 Enhances department and organizational reputation by accepting ownership for

accomplishing new and different requests; exploring opportunities to add value to

job accomplishments

 Ensures all safety and access control procedures and maintains a safe work

environment.

 Provide protection to the clients, residents and property of the buildings we are

contracted to provide services. Provide assistance/ support by answering

customer inquiries and direct as required.

 Observe floors and stairways ensuring that they are clear of debris, obstructions

and fire hazards and that access doors to sensitive/priority areas are locked. Be

alert to deficiencies in the physical building which could cause injury or loss of

client’s assets.

 Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and

assist Police and Medical Staff when required.

 Provide exceptional Customer Service to Clients, Customers, Contractors and

Visitors to client’s property.

 Perform routine property patrols of all levels of building, parking areas and

perimeter and respond to and Emergencies and Fire Alarms.

 Follow up with daily documentation, daily occurrence log, incident reports and

front desk software as required.

 Follow all On-site Procedures: Employee Handbook Policies and Procedures,

Training Checklist, Standing Orders or Standard Operation Procedures, Client

Policies and FirstService Residential Policies.