The job duties listed are typical examples of the work performed by positions in this job
classification. Not all duties assigned to every position are included, nor is it expected that all
positions will be assigned every duty.
Identifies and clarifies residents’ needs and desires, answers questions, gives
directions and instructions
Ability to remain calm under pressure and act quickly.
Manages and screens messages
Schedules access for authorized vendors to provide services within units
Maintains guest privacy and organization reputation by keeping information
Updates job knowledge by participating in educational opportunities, maintaining personal networks
Enhances department and organizational reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to
Ensures all safety and access control procedures and maintains a safe work
Provide protection to the clients, residents and property of the buildings we are
contracted to provide services. Provide assistance/ support by answering
customer inquiries and direct as required.
Observe floors and stairways ensuring that they are clear of debris, obstructions
and fire hazards and that access doors to sensitive/priority areas are locked. Be
alert to deficiencies in the physical building which could cause injury or loss of
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and
assist Police and Medical Staff when required.
Provide exceptional Customer Service to Clients, Customers, Contractors and
Visitors to client’s property.
Perform routine property patrols of all levels of building, parking areas and
perimeter and respond to and Emergencies and Fire Alarms.
Follow up with daily documentation, daily occurrence log, incident reports and
front desk software as required.
Follow all On-site Procedures: Employee Handbook Policies and Procedures,
Training Checklist, Standing Orders or Standard Operation Procedures, Client
Policies and FirstService Residential Policies.
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