Customer Service Consultant

Job Description

Customer Service Consultant– Ref #CTH-SMO or LAC-NT

The Career Foundation is currently seeking a Customer Service Consultant on behalf of one of our employer partners; a Canadian communications and media company.

• Location: Temporarily WFH; needs to be open to working from the office once things return to normal (Kitchener, ON)
• Hours: Call Centre Operating Hours: Monday – Sunday, 7am – 10pm; must have flexibility to work anything between these hours
• # of openings: 15
• Compensation: $18/hour ($1 shift premium for applies from 6pm – 10pm).

If you’re someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you’d be a great fit for our team! 

You are:  

• Empathetic – You are someone who is able to show understanding and relate to the customer 
• Outgoing – You are someone who is friendly and approachable  
• Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner 
• Genuine – You are someone who is authentic in your interaction with customers   

You get to:  

• Connect with Canadians from coast-to-coast  
• Dig into issues of all shapes and sizes  
• Promote and recommend the latest products and services to customers  
• Make customers lives easier by providing them with value add services 

You should have:  

• A flexible schedule  
• An ability to navigate multiple computer systems  
• An ability to think on your feet and deliver your message in a concise manner  
• Expert communication and listening skills