Bilingual Senior Account Associate – NB/NS/QC/ON

Job Description

Moncton, New Brunswick, CA, E1C 8L3 Moncton, New Brunswick, CA, E1C 0M3 Dartmouth, Nova Scotia, CA, B3J 3C6 Halifax, Nova Scotia, CA, B3J 2A8 Etobicoke, ON, CA, M9C 5P1 Montréal, Quebec, CA, H3A 3A7 Montréal, Quebec, CA, H3A 3C2

The Opportunity

Medavie Blue Cross has assembled a team to help businesses implement voluntary benefit programs and our voluntary benefits technology platform caters to a new generation of insurance consumers. The Optional Benefits team works in close partnership with the broader sales team, consultants, advisors, group clients and group plan members to provide exceptional customer service and to achieve the growth objectives for an expanding suite of voluntary products. If you have a ‘can-do’ attitude and would enjoy a fast-paced, dynamic role on a team with a ‘start up’ feel, inside one of Canada’s most reputable insurance companies, we’d love to hear from you!

As the Bilingual Senior Account Associate, you will use your attention to detail and strong interpersonal and time management skills to help ensure the success of all aspects of the group sales process, including plan set-up and maintenance. You will demonstrate a strong commitment to customer service and build solid business relationships. You will be in frequent contact with external group clients and consultants. Working with the Account Executives, you will help execute workplace engagement campaigns, including email campaigns and presentations to employees (at worksites and remotely). You will interact extensively with other operational areas within Medavie Blue Cross to support growth and retention. With you on our team, clients will feel confident that they have chosen the right voluntary benefits program, and you’ll love playing a part in enhancing their workplace.

Key Responsibilities:

• Lead resolution of escalated and complex issues, often with multiple departments and target dates, and accurately communicate results to the customer. Coach other team members on investigations to mitigate any issues that apply more broadly to voluntary benefits.
• Manage multiple inquiries from various levels of authority, and be a key contact for leadership
• Involved in account management at all stages of group cycle (quote, enrolment, amendments, service, education, training, etc.)
• Coordinate with internal teams on the set up of new groups with voluntary benefits, complete detailed documentation, run reports and analyze data, and help manage voluntary benefits communications
• Coordinate transition of voluntary benefits from previous carriers
• Assist in the preparation and execution of voluntary benefits campaigns for all size businesses
• Plan and execute relevant training and employee information sessions and service visits, as necessary
• Attend meetings with external and internal stakeholders, in person and remotely, as required
• Ability to participate in finalist presentations, trade shows, wellness fairs, employee education sessions; and
• Ability to travel (sometimes overnight) is a requirement

Qualifications:

• Education: Completion of post-secondary education in related field or equivalent work experience.
• Work Experience: Minimum 5 years of relevant work experience in delivering customer service focused on retention and maintaining business, preferably in the insurance industry. Sales experience in solution selling with a consultative approach is an asset
• Computer Skills: Strong computer skills and experience working with the Microsoft Office Suite, Salesforce, and Webex. Experience using DocuSign and advanced skills in Excel are considered strong assets.
• Language Skills: Bilingual written and verbal communication skills (in French and English) is a requirement
• Other qualifications:
  • Understanding of group health, life, and disability benefits
  • Valid driver’s license with ability to travel
  • Dynamic presentation skills, in person and remote

#CBM1

We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential — a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

Accessibility is a top priority. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We have implemented a COVID-19 Vaccination Policy as part of our ongoing efforts to protect the health and safety of our employees, partners, plan members and the communities where we live and work. For employees who must work in our offices, we have taken every precaution to ensure health and safety by providing strict protocols and practices to meet legislated client and company needs, as well as modifications to the worksites.

Proof of full vaccination is required for all employees at Medavie Blue Cross.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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